Shipping Policy
Processing times
Many of our pieces are made to order, so processing time varies by item:
• In-stock / ready-to-wear pieces: ship within 5 business days
• Made-to-order pieces: typically 6–8 weeks, depending on the design (the estimated time is shown on each product page and confirmed at checkout)
• Custom and engagement pieces: timelines are shared with you directly as part of your order
If you need something by a specific date, contact us before ordering at hannah@hannahgomezjewelry.com and we'll let you know what's possible.
Shipping & delivery
We offer complimentary shipping on orders within the United States with tracking, and higher-value pieces are shipped insured and may require a signature on delivery for your protection.
Delivery times are estimates and begin once your order has shipped, not when it is placed. We are not responsible for carrier delays once a package leaves our hands. Please make sure your shipping address is correct at checkout; we cannot be responsible for packages sent to an incorrect address.
Lost or stolen packages
If your tracking shows delivered but you can't locate your package, please contact the carrier first, then reach out to us and we'll help however we can. For insured shipments, we'll assist with filing a claim.
International orders
We currently ship within the United States only.
Questions
For anything shipping-related, email hannah@hannahgomezjewelry.com and we'll be glad to help.
